75 Ways to Build a Performance Culture Worth Millions

(Part I)

 

Did you ever wonder how some retailers manage to build a superb performance culture within a retail organization? You know, that culture that makes people outperform all others; the culture that inspires everyone and turns average employees into Super Heroes?

 

Would you like to know how to do it in your organization? Here you go…

 

1. Decide what performance means in your organization

2. Write it down

3. Never stop communicating that message

4. Check for understanding at all levels

5. Be consistent in expectations

6. Decide who is forming or building the culture and make sure that person is highly visible

7. Appoint Cultural Ambassadors

8. Set the standards of performance

9. Write them down

10. Never stop communicating the standards

11. Know your numbers

12. Speak to the numbers every chance you get

13. Never speak about anything being more important than the numbers

14. Walk the talk…always

15. Be reasonable but always have high expectations

16. Never let a good deed go unnoticed

17. Never let a bad deed go unnoticed

18. Don’t mess around trying to fix things that aren’t broken

19. Always strive to improve processes

20. Performance must be measurable in every area of the company

21. Ensure understanding of performance standards at all levels

22. Publish, post and communicate all performance standards

23.   Provide incentives for individual performance

24. Provide incentives for team performance

25. Hire performance oriented individuals – ask this – tell me how your performance has been measured and viewed in the past and how  would your level of performance benefit this company .